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Cleaning & hygieneDisinfection & decontamination

An emergency handled, a file that holds up.

People call you after flooding, a death, a contamination: in a hurry, and often with an insurer behind them. Here's how to answer fast and come away with a clean file.

4 min readServices and durations set up with youLive within 48 hours
In short

Someone answering at any hour, rapid-response slots, a documented protocol with photos and certificates, a file ready for the insurer, and quotes out within the hour.

Typical serviceDurationDeposit
Disinfection after an incidentfull day30% of the quote
After-death and trauma cleaningfull dayquoted
Bed bug treatment3 hrs€120
Decontamination of premiseshalf a day30% of the quote
On-site assessment45 minfree
An example setup. Your durations and your amounts are your own, agreed when we install it.
01

First to answer gets the job

These calls don't wait: a managing agent, a landlord or a family rings until somebody picks up, often in the evening or at the weekend. A missed call is a lost job, sometimes a large one.

The AI receptionist answers at any hour, qualifies the situation — what has happened, the floor area, the access, which insurer is involved — and offers an assessment or a response slot. You're alerted straight away when it's serious.

  • Answered 24/7, in your company's name
  • The emergency qualified before you're alerted
  • Rapid-response slots kept free each week
02

From assessment to certificate

On this work the value is as much in the paper trail as in the job: products used, areas treated, airing time, the follow-up visit. That's what the insurer and the managing agent ask for.

Every step is recorded with photos, products and times. The report is produced at the end of the job, with the certificate, and goes straight to the client and to the insurer.

A real example

A treatment in three visits across a block of flats: every flat documented, one single report handed to the managing agent, without a single chaser.

03

Pricing fast, and getting it right

In an emergency the quote has to go out within the hour — but a rushed price on a contamination job is expensive. That's a hard balance to strike on the phone at the end of the day.

The on-site assessment is a short job that can be booked. Working from your usual line items, the quote is put together on your phone and signed online, with the deposit that releases the work.

  • On-site assessment bookable at short notice
  • Quote prepared and signed online
  • Deposit that sets the work in the diary
04

Trust, in a trade chosen blind

Nobody knows a decontamination firm before they need one. The choice is made on what people find online: a complete listing, visible accreditations, reviews from other professionals.

Your website sets out your accreditations, your protocols and the areas you cover. Reviews are asked for once the report is handed over, when the file is closed and the client is relieved.

“The reports go to the insurer on their own. We don't spend our evenings putting files together.”

Illustrative example · decontamination firm, western France

Common questions

It isn't bookable directly: only the assessment is. Everything else goes through a quote you approve, which is the right way round for this work.

The right plan for this trade
Plan 03 · BusinessRound-the-clock answering, emergency slots and local visibility: what you need when the job is won within the hour.

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Let's talk about your trade, not software

We'll show you what it looks like with your own services, durations and prices. You decide afterwards.

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