Terms and conditions

1. Purpose and acceptance

These terms govern the subscription to the Traxo service, published by the company Les Artisans du Rendez-Vous, a French simplified joint-stock company (SAS) with share capital of €2, whose registered office is at 40 avenue André Diligent, 59100 Roubaix, registered under number 109 899 047 R.C.S. Lille Métropole. Together with the subscription summary, they constitute the entire contract.

The service is reserved for professionals acting for the purposes of their business: sole trader, micro-entrepreneur, company, employing association. By subscribing, you confirm that status. Your own purchasing terms do not apply, unless we agree to them in writing.

These terms are accepted by ticking a box at the time of subscription, before any payment. A dated copy is sent to you by email and remains available in your client area.

2. The service and the plans

Traxo is an online subscription service bringing together, depending on the plan chosen: a website in your name with a domain name, the Google business profile, online appointment booking, payment collection from your clients, loyalty, invoicing and automated telephone answering. The exact content of each plan is the one shown on the Pricing page on the day of subscription.

The service is supplied as a subscription: you obtain the right to use it for the term of the contract, with no transfer of ownership of the software, the templates or the interfaces. We develop the service freely, without reducing the essential functions of your current plan.

3. Subscription and go-live

Subscription takes place online: choice of plan and period, entry of your details and those of your business, acceptance of these terms, then registration of the payment method. The order is formed when that last step is validated, and confirmed by email.

Going live requires your cooperation: we need your services and prices, your opening hours, your photographs and the access needed for your domain name or your Google profile if you already have one. Publication takes place within a few working days of receiving those items.

4. When the subscription starts

The subscription starts when the order is confirmed, and the first payment is taken on that date. There is no free trial period: the service is due from the order, and the website goes live under the terms of article 3.

Building the website is included in the subscription and carries no separate fee. How the subscription may be stopped is set out in article 6; contracts concluded away from our premises are covered by article 7.

5. Prices, billing and late payment

Prices are stated excluding VAT, per month and per business, with no setup fee. VAT at the applicable rate is added on the invoice. Prices applicable at the date of this version:

The monthly subscription is charged each month on the anniversary date of the subscription. The yearly subscription is paid in one go, for twelve months. Payments are processed by Stripe; card details do not pass through our servers. An invoice is issued at each due date and is available in your client area.

Charges arising from your clients' use of the service — commission on payments collected, text messages sent, telephone answering minutes — are billed on the terms shown on the corresponding solution pages.

Prices may be revised once a year at most. You are informed at least one month before the due date concerned; if the new price list does not suit you, you may cancel free of charge before it takes effect.

In the event of late payment, interest at the statutory rate applicable between businesses accrues automatically from the due date, together with the fixed recovery charge of €40 provided for by the French Commercial Code (code de commerce). After a reminder left unanswered for fifteen days, the service may be suspended.

6. Term, renewal and cancellation

The monthly subscription is entered into with no minimum term: it renews from month to month and you stop it at any time, from your client area or by email. Cancellation takes effect at the end of the current period, which has already been paid for; no further payment is taken and months already paid are not refunded.

The yearly subscription is entered into for twelve months and renews automatically for the same term, unless cancellation is sent at least thirty days before the renewal date. We remind you of that date by email before the deadline.

We may terminate the contract on two months' notice, or immediately in the event of a serious breach on your part: persistent non-payment, unlawful content published on your website, use of the service for an activity contrary to the law.

7. Right of withdrawal

As the service is intended for professionals for the purposes of their business, the right of withdrawal under the French Consumer Code (code de la consommation) does not apply as of right. The monthly subscription, which carries no minimum term, can be stopped at any time under the terms of article 6.

By way of exception, if the contract was concluded away from our premises — during a visit or an appointment at your place — you employ no more than five members of staff and the service does not fall within your main line of business, you have fourteen days to withdraw, with no reason and no charge. Simply write to us at contact@traxo.fr; we confirm the withdrawal and refund any sums already paid within fourteen days.

8. Your obligations and your content

You warrant the accuracy of the information you provide and hold the rights to the texts, photographs and logos you entrust to us. You remain the owner of that content; you grant us only the right to display it and to adapt it technically in order to run your website for the term of the contract.

You remain responsible for the compliance of your own business: the legal notice on your website, your terms of sale to your clients, the mandatory information for your profession, the prices you display and compliance with the law applicable to your services. Your access credentials are personal and you are responsible for keeping them confidential.

9. Domain name and end of contract

The domain name reserved for you is registered in your name; it remains yours if you leave the service, subject to payment of any sums due. At the end of the contract we provide you on request with your content, your client file and your appointments in a usable format, together with the access codes for the domain name.

The website stops being published on the effective date of cancellation. Your data is kept for thirty days after that date, so that you can retrieve it, then deleted or anonymised, with the exception of accounting records kept for ten years as the law requires.

10. Availability and support

We use the means necessary to keep the service continuously accessible, without guaranteeing uninterrupted availability. Planned maintenance is announced and scheduled outside peak hours where possible.

Support can be reached by email at contact@traxo.fr and by telephone on +33 6 95 27 56 72, on the days and at the times stated for your plan. A blocking outage is dealt with as a priority.

11. Liability

We are bound by an obligation of means as regards supplying the service. We guarantee no commercial result: neither a volume of visits, nor a number of appointments, nor a position in search results, the latter depending on engines we do not control.

Our liability, save for gross negligence or personal injury, is limited to direct damage and capped at the sums you have paid in respect of the twelve months preceding the triggering event. We are not liable for interruptions attributable to a third-party provider, to your internet service provider, to a failing on your part or to an event of force majeure.

12. Personal data

For the data of your own clients processed through the service, you are the controller and we act as processor: we use it only to perform the contract, on your instructions, and never exploit it on our own account. The security measures, the sub-processors and the retention periods are set out in the privacy policy, which serves as the processing schedule within the meaning of Article 28 of the GDPR.

13. Amendments and assignment

These terms may be amended. Any amendment is notified to you by email at least one month before it takes effect; failing acceptance, you may cancel free of charge before that date. The contract may be assigned as part of a reorganisation or a transfer of business, without your rights being reduced.

If a clause were held to be invalid, the others would remain applicable. Not relying on a clause at a given moment does not amount to waiving the right to rely on it later.

14. Governing law and disputes

The contract is governed by French law. In the event of a disagreement, we first look for an amicable solution: an email to contact@traxo.fr gets a written answer within fifteen days.

Failing agreement, the dispute falls within the exclusive jurisdiction of the commercial court (tribunal de commerce) of Lille Métropole, including where there are several defendants or a third-party claim.